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Terms of Service — AtouPet

Welcome to AtouPet. By accessing or using our website (https://atoupet.com) and purchasing from us, you agree to be bound by the following Terms of Service.

If you do not agree with these terms, please do not use our website or services.

1. General Conditions

By using this website, you confirm that:
  • You are at least the age of majority in your country or region
  • You agree to use our products and services for lawful purposes only
  • You will not use our website for any illegal or unauthorized activities
We reserve the right to refuse service to anyone at any time for any reason.


2. Products & Services

AtouPet specializes in pet products for dogs and cats, including travel systems, comfort products, and accessories.
We strive to ensure all product descriptions, images, and pricing are accurate. However:
  • We do not guarantee that all information is error-free
  • We reserve the right to modify or discontinue products without notice
  • Colors and appearance may vary slightly due to screen differences

3. Pricing & Payments

All prices are listed in [USD or relevant currency].
  • We reserve the right to change prices at any time without notice
  • Payments are securely processed through third-party payment providers
  • We are not responsible for bank fees, currency conversion fees, or additional charges from payment providers

4. Shipping Policy

AtouPet ships internationally.
  • Estimated delivery time: 6–15 business days depending on destination
  • Delivery times are estimates and not guaranteed
  • Delays may occur due to customs, weather, or logistics issues
  • Customers are responsible for providing accurate shipping information
We are not responsible for delays caused by carriers or customs clearance.


5. Returns & Refunds

Please refer to our Return & Refund Policy for detailed information on eligibility, process, and conditions.


6. International Orders

For international customers:
  • Customs duties, taxes, and import fees may apply and are the responsibility of the customer
  • We are not responsible for delays caused by customs processing
  • Local regulations may affect product delivery

7. Limitation of Liability

AtouPet is not liable for:
  • Any indirect, incidental, or consequential damage
  • Any injury or damage resulting from misuse of our products
  • Delays or failures caused by third-party shipping carriers
  • Losses due to incorrect customer information
All products should be used according to their intended purpose.


8. Intellectual Property

All content on this website, including but not limited to:
  • Logos
  • Product images
  • Text content
  • Website design
is the property of AtouPet and is protected by intellectual property laws.
You may not copy, reproduce, or distribute any content without written permission.

9. Privacy

Your submission of personal information through the store is governed by our Privacy Policy.
We respect your privacy and handle your data in accordance with applicable laws.

10. Prohibited Use

You are prohibited from using this site or its content for:
  • Any unlawful purpose
  • Violating international or local laws
  • Transmitting harmful code or malware
  • Attempting to hack, scrape, or disrupt the website
We reserve the right to terminate access for violations.


11. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time.
Changes will take effect immediately upon posting on this page.

12. Contact Information

If you have any questions about these Terms, please contact us:

📧 Email: support@atoupet.com
🌐 Website: https://atoupet.com