Payment Methods
At AtouPet, we provide secure and convenient payment options for international customers.
Available payment methods are displayed at checkout based on your country, currency, device, and order details.
Accepted Payment Methods
We currently support:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Shop Pay
- UnionPay
Not every payment method is available in every country. The payment options displayed at checkout are the methods currently available for your order.
Secure Checkout
Payments are processed through Shopify and authorized third-party payment providers using secure, encrypted technology.
AtouPet does not directly receive or store your complete credit or debit card details.
For additional security, your bank or payment provider may require verification, such as:
- A one-time verification code;
- 3D Secure authentication;
- Banking app confirmation; or
- Biometric verification.
Payment Currency
Product prices are displayed in the currency selected for your country or region.
Your bank or card provider may apply:
- Currency conversion fees;
- International transaction fees; or
- Other processing charges.
These charges are determined by your payment provider and are not collected or controlled by AtouPet.
When Will I Be Charged?
Payment is normally authorized or charged when your order is placed.
Your order will begin processing after payment has been successfully confirmed.
If payment is pending or declined, the order may not enter processing until authorization is completed.
Why Was My Payment Declined?
A payment may be declined because of:
- Incorrect card information;
- An incorrect billing address;
- Insufficient funds;
- An expired card;
- A bank security restriction;
- Failed identity verification;
- An unsupported card or currency; or
- International payment restrictions.
Please check your payment details and try again.
If the issue continues:
- Contact your bank or card provider;
- Try another available payment method; or
- Contact us at support@atoupet.com.
For your security, AtouPet cannot override a payment decision made by your bank or payment provider.
Pending or Duplicate Charges
An unsuccessful payment attempt may temporarily appear as a pending authorization on your account.
Pending authorizations are not always completed charges and are normally released automatically by the bank. The release time depends on your payment provider.
If you believe you were charged more than once, contact us and include:
- Your name;
- Order number;
- Payment date;
- Charged amount; and
- A screenshot showing the transactions with sensitive card information hidden.
Never send your full card number, security code, password, or banking verification code by email.
Discounts and Gift Cards
Only one discount code may be accepted per order unless otherwise stated.
Discount codes must be entered before payment is completed. A discount cannot normally be added after an order has been placed.
Gift cards are accepted only when an active AtouPet gift card option is displayed at checkout.
Taxes, Duties, and Import Fees
Taxes collected during checkout will be shown before payment.
International orders may also be subject to import duties, VAT, customs charges, brokerage fees, or other charges imposed by the destination country.
Unless clearly stated as included at checkout, these charges are the customer’s responsibility and are not collected by AtouPet.
Refunds
Approved refunds are issued to the original payment method.
After AtouPet processes a refund, your bank or payment provider may take an additional 5–10 business days to post the funds to your account.
For complete eligibility requirements and refund procedures, please review our Return & Refund Policy.
Contact Us
For payment or order assistance, contact:
Email: support@atoupet.com
Response time: Usually within 1–3 business days
For your security, never send us your full card number, card security code, account password, or verification code.